Efaucets

I bought a Kohler toilet from them and it was damaged in shipping, cracked tank impossible to use. When I went to contact them today, no dice. What to do?

Placed an order on April 16 2019 and promptly canceled the order the same day. They shipped the order anyway. Called them and I was told to refuse the shipment, which I did. Called back to see how long it would take to refund my money and was told 5 days. After 10 days with no refund I filed a claim with my bank. At day 14, I received a partial refund from them (minus the shipping cost to ship it back to them) even though they mistakenly shipped the order. They are shady at best and would not consider purchasing from them.

Sent me a damaged tub- sent a replacement , then told me it was up to me to dispose of the damaged one- cost me to get a truck. Return policy is not competitive- 60 days- better to go to Lowe’s who will price match and save you the hassle.

Efaucets - Terrible place to order from I ordered a faucet sprayer on March 10th and they were paid from my credit card just after the order. Today is March 27th and I still have not received the order. The email from the order said they will email me as soon as the order ships, however I've checked my email. [url=https://efaucets.pissedconsumer.com/review.html]Efaucets reviews[/u

I bought a Moen Home-Care transfer bench for my aunt who had surgery for a fractured hip. I wanted to be able to allow her to get into my shower/tub. After putting it together it was too large for my small tub and did not fit. There was not enough room for it to leave any room for anyone to take shower. I disassembled it without being used, put it back into the box and now they refused to take it back because it was "assembled." I did not know that I had a tub that was 22" wide and 52" long. I believe it is an unfair policy and I regret buying from Efaucets. You have lost a future customer in me for sure. Patricia Ortega

The gist of it is that they sold a cheap product for a lot of money, and refused to take it back with the excuse that it was "custom made". I have filed complaints with Amex, BBB and DATCP. Never before have I done this, that's how upset I am. Copy of complaint: On November 9, 2017, I placed an order with this company (through their website, efaucets.com) for a towel rack. Here is the link to the product page: https://www.efaucets.com/detail.asp?product_id=dt-28-24-pc It took three months for the product to be delivered. Then it sat in its box for another three months because our contractor was diagnosed with prostate cancer. He finally came today, and when he took the towel rack out of the box to install it, we realized that the quality was (very) poor and that furthermore, it was not right for the designated space. I called eFaucets promptly (at 5:18PM local NY time) and spoke to someone by the name of Brenda. She refused to take back the product because she claimed that it was "custom made", and therefore could not be returned. I would like eFaucets to accept a return of their junky, highly overpriced item (still in its original packaging) and to reimburse me for it. The product page does not mention that the item is custom made and therefore cannot be returned. The company offers a 60 day no hassle return, which has effectively expired. However, I believe that the very tardy delivery and my contractor's illness should be considered extenuating circumstances. I am happy to provide the contractor's name and number for verification, if necessary. I am very disappointed by the business practice of eFaucets and have also commenced a dispute through American Express.

Ordered an "in stock" tub. Next day received an email saying it was delayed THREE months. Said to cancel it and refund. Nobody refunded me. Followed up a week later, they assured me it would be 1-2 business days. Two weeks later, still no refund. Like I have $1,500 sitting around in a bank account. And I still need a new tub. Have you tried to reach them on their website phone number? The one that's posted all over the site- front, back, "Contact us" page? 1-85*-745-****? Yeah. It calls "AT&T for business". It took me finding Pissedconsumer.com to even find a working phone number, for me to call them, and for me to be assured AGAIN, that I'd receive my refund. They lost me as a customer, and guess what? I'm about to furnish and replace every fitting, valve, tub, toilet, and shower in my house. Someone else gets my business, happily so.

They shipped a Kohler bathtub 3 separate times and all were damaged and had to be returned. And with ground delivery they ask for a 4 hour delivery window so multiple deliveries is pain, they only showed up once on time! The wont pick up the last tub, they said for me to "dispose" of it, what BS. All of these tubs appeared to have been previously damaged or shipped. I think they just send this stuff out hoping a home owner will accept one. Avoid this company, zero customer service. I've used Build.com with no issues so you might look at them.

I ordered a faucet with an 11 week lead time on October 6. I was informed in early December it would arrive on the 18 or 19th. I emailed them on the 20th and they ‘had just been informed it wasn’t available until May’. Do not trust them

Ordered a light fixture which didn't work out. I have now spent weeks trying to return it. Customer service has a million excuses. I have spent hours online chatting and they never can do anything. I am now looking at doing a charge back and all the issues with that process. Save your time and sanity. You will not regret passing this site by. Prices look good, but it is just a tease. {{redacted}} DO NOT BUY FROM THIS SITE!

I ordered a faucet sprayer on March 10th and they were paid from my credit card just after the order. Today is March 27th and I still have not received the order. The email from the order said they will email me as soon as the order ships, however I've checked my email many time and I never got an email that my order shipped. I've been on hold for a long time just to get to customer service and find out where my order is. After seeing other review on here and my experience I will never order from the company again!!!! I needed this product quickly because my faucet doesn't work well without the sprayer.

Order a Blanco sink 440207 on 10/07 after 3 calls to find out why same sink was Iisted with 3 different sku #s and 2 different prices. My order was 1 of 3 new in box return items discounted over $100. After being assured the sink would arrive in perfect condition or I could return it.... and get a replacement in short order... I made the $404 purchase. Sink arrived 10/11. Here were no sink brackets or a template in the manufacture'a box, sink in new condition. Per efaucets instructions I called to return as incomplete/damages. The customer service rep told me it would take no time to get the template and brackets. It took 3 1/2 weeks... during which time Iconstantly called to the obtain status of the items. Attempted to return within the 30 limit because I was still missing the template... they wouldn't allow an incomplete/damaged return because the replacement parts were on order. I waited a month to get what I bought to be usable. It finally boiled down to...I had to have sink before they got the parts delivered or hold up my building schedule. Now I have a $404 sink that will cost me $194 to ship back. Aren't you so happy for me that they waived the $$80.80 restocking fee? NEVER USE EFAUCETS IF YOU NEED A PRODUCT IN A TIMELY MANNER OR IF THERE IS ANY CHANCE YOU MAY TO RETURN IT. YOU WILL GET STUCK WITH A HUGE RETURN BILL OR AN UNUSABLE PRODUCT. DONT DO IT. SHOP AMAZON!!!

I ordered Gatco toilet tissue holder to match towel holder, etc that I purchased at lowes in Alexandria. I'm a senior citizen so I called in order to be sure I got the right finish. I said brushed chrome she repeated it. They sent polished chrome by mistake. Disappointed but no big deal. WRONG!!! After several frustrating phone calls to customer service they said I ordered the wrong thing! They listened to phone call. It cost me $17.00 to send it back by ups- had to send it back same way as received. Also a 15% restocking fee. I paid with bank card - no credit to my account as yet. So a 35.00 plus tax toilet holder cost me $22.25 to return. This has to be a CRIME.

The following is a listing of events leaving me with an extreme level of frustration with this company. I have attempted to fix it via their “Customer Service” pathways to little avail. In late August/early September, 2015, I ordered over $1600 of Kohler plumbing fixtures. Included in that order was a tub with shower walls, listed as Kohler/Sterling 711******-**. Over the ensuing months, most of that purchase was delivered in proper order with no problem. As a separate shipment, because of the size, the tub and shower walls were to be delivered by common carrier directly from the distributor, “Your Other Warehouse”, via their chosen trucking company. The initial delivery of the tub/shower walls was made to a site across town from my address. That company’s people were kind enough to contact the carrier, YRC (Yellow Freight) to tell them of the mis-delivery, and contact me also. That mis-delivery of the tub/shower walls was delivered to my address with hidden damage to the shower walls. That problem was e-mailed to efaucet.com “Customer Service.” Pictures of the damage were e-mailed to them with a resolution that new shower walls would be sent. After a rather extended time, another shipment was AGAIN sent to the SAME wrong address across town, delivered by the same carrier, but refused by that company. The next day, the order was delivered to my address, without previous notification. My daughter signed for the order, not knowing anything about its contents. I was not available to verify it was the proper delivery. Upon inspection, I found a tub had been delivered, WITH NO SHOWER WALLS. I again e-mailed efaucent customer service about the problem. What ensued were a series of e-mails with little substance. Just a lot of “I contacted some guy. Who contact another guy. Who contacted someone else,” but nothing positive to fix this. After again, an extended time, with NO follow-up from efaucets.com, another delivery was made from “Your Other Warehouse”. Again the delivery was a tub, WITH NO SHOWER WALLS. This delivery was refused by me. Subsequent e-mail contact with efaucet.com has gotten no return solution to this now 4 month problem. Attempts at hard copy mailing complaints to the company have been made. Those mailings to the company management of Nick Fox, Michael Fox, and Dispute Resolution manager Tammy Finnely have been unanswered. This has got to be the worst internet purchase site ever. Their “customer service” site is totally non-responsive both in actual reaction to complaints and explanation of their intended action via e-mail. Verbal contact with the “customer service” site is a joke. I have tried that contact several times, only to be put on hold while they “check with the warehouse.” The hold has been for 30 to 45 minutes with no return to answer my problem. It is hard to believe this company has a Better Business Bureau rating of anything but HORRIBLE. After no return contact from efaucets.com, I AGAIN phoned their Customer Service and was told that another order of shower walls was to be delivered in early February. With a six month limit on a complaint via PayPal, in order to protect myself, I processed a complaint to their Resolution Center and escalated it for investigation just before the six month limit. It is hard to believe this company has a Better Business Bureau rating of anything but HORRIBLE. Finally, after six months of waiting with absolutely NO delivery contact from efaucet that it would be delivered, a YRC truck pulled into my street. Luckily the delivery was the proper part, but again there was box damage. The damage to the part was on the inside wall, not visible on the shower side, so I accepted the delivery. There is more than enough blame to go around to all the players in this ridiculous situation, but most of it must center on efaucet.com. The delivery of any part via common carrier lacks coordination between seller, supplier, carrier and buyer. Customer service by efaucet.com is a joke. Any prospective customer of this site should recognize these potential areas of concern and temper their purchases. Low prices are great, but a six month wait for proper delivery is not acceptable.

Horrible customer service. Kept getting told order had shipped but never rec'd confirmation of such. Finally cancelled order but it took 3 days to confirm that cancellation would be processed...and was told up to 10 days to complete. 5 days and no update or refund yet