filters
state:
Show
city:
Show
product:
Show
I bought a Moen Home-Care transfer bench for my aunt who had surgery for a fractured hip. I wanted to be able to allow her to get into my shower/tub. After putting it together it was too large for my small tub and did not fit. There was not enough room for it to leave...
Read more
1.0
#1316700
Reply to reviews
Ordered an "in stock" tub. Next day received an email saying it was delayed THREE months. Said to cancel it and refund. Nobody refunded me. Followed up a week later, they assured me it would be 1-2 business days. Two weeks later, still no refund. Like I have $1,500...
Read more
2.0
#1272791
Reply to reviews
The gist of it is that they sold a cheap product for a lot of money, and refused to take it back with the excuse that it was "custom made". I have filed complaints with Amex, BBB and DATCP. Never before have I done this, that's how upset I am. Copy of complaint: On...
Read more
1.6
I didn't like
  • Awful business practices
#1267795
Reply to reviews
Efaucets - Shipped me damaged and  or used goods
Efaucets - Shipped me damaged and  or used goods
They shipped a Kohler bathtub 3 separate times and all were damaged and had to be returned. And with ground delivery they ask for a 4 hour delivery window so multiple deliveries is pain, they only showed up once on time! The wont pick up the last tub, they said for me...
Read more
2.2
I didn't like
  • Left me to dipose of a bathtub
#1184969
Reply to reviews
Show

Efaucets - This site sucks

Ordered a light fixture which didn't work out. I have now spent weeks trying to return it. Customer service has a million excuses. I have spent hours online chatting and they never can do anything. I am now looking at doing a charge back and all the issues with that process. Save your time and sanity. You will not regret passing this site by. Prices look good, but it is just a tease. {{redacted}} DO NOT BUY FROM THIS SITE!
1.5
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
#1161924
Reply to reviews
Show

Efaucets - Customer service lies

I ordered a faucet with an 11 week lead time on October 6. I was informed in early December it would arrive on the 18 or 19th. I emailed them on the 20th and they ‘had just been informed it wasn’t available until May’. Do not trust them
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1154167
Reply to reviews
I ordered a faucet sprayer on March 10th and they were paid from my credit card just after the order. Today is March 27th and I still have not received the order. The email from the order said they will email me as soon as the order ships, however I've checked my email...
Read more
Anonymous
Judith

I have been on Hold waiting for over 10 minutes to find out the status of my already paid for Order...Horrible!

#1026125
Reply to reviews
I ordered Gatco toilet tissue holder to match towel holder, etc that I purchased at lowes in Alexandria. I'm a senior citizen so I called in order to be sure I got the right finish. I said brushed chrome she repeated it. They sent polished chrome by mistake....
Read more
#950726
Reply to reviews
Order a Blanco sink 440207 on 10/07 after 3 calls to find out why same sink was Iisted with 3 different sku #s and 2 different prices. My order was 1 of 3 new in box return items discounted over $100. After being assured the sink would arrive in perfect condition or...
Read more
1.0
Inverness, Scotland
I didn't like
  • Poor customer service
  • Ripoff return policy
  • Shipping
#949389
Reply to reviews
Show

Efaucets Shipping Service Review

Horrible customer service. Kept getting told order had shipped but never rec'd confirmation of such. Finally cancelled order but it took 3 days to confirm that cancellation would be processed...and was told up to 10 days to complete. 5 days and no update or refund yet
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Delaware, New Jersey
#902862
Reply to reviews